Modernising the Online Waste Levy System

Our Waste Operations team is to roll out an upgraded cloud-based Online Waste Levy System (OWLS 2.0) on 21 September 2020. 

As part of the process, user feedback has been obtained from selected OWLS users through OWLS 2.0 preview sessions.

OWLS 2.0 is replacing the current OWLS application, first commissioned in 2009. It will provide stable, easy-to-use like-for-like waste levy functionality.  

Key benefits of OWLS 2.0:

  • a better user experience 
  • a secure, stable, scalable and robust system
  • alerts for tasks and milestones
  • better reporting and dashboards 

Using the new system

Guidance video on the new system

Overview of the new OWLS 2.0 system

This video explains how to use some of the features of the new system.

Monthly waste returns

This video explains how to submit your monthly waste return.

User guide

User guide for waste disposal facilty operators 

The guide has been published to describe how to use the OWLS 2.0 system that includes:

  • how to register
  • send returns
  • apply for extensions of time, waivers, methodologies and refunds. 

For more information or support using OWLS 2.0

The Waste Operations Team, led by Scott Priestley (Manager), will provide continuous support to ensure all stakeholders take advantage of the features built into the upgraded system.

If you have any questions, please contact one of the Waste Operations Team members, or email

Technical support is also available from or 0800 WDLEVY (0800 935389