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Research on RMA plan-user experience

Publication date:  September 2017
Publication reference number:  CR 287

Ministry for the Environment engaged Colmar Brunton and 4Sight Consulting to undertake research to better understand the experience of lay-people using plans perepared under the Resorce Management Act 1991 (RMA). This report investigates how the structure, format, and presentation of RMA plans impact the ability of lay people to navigate and understand the plan provisions.