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Figure: Contract management flowchart (Section 8)

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This flowchart shows the process for managing contracts. The process is:

  1. The principal and the contractor work together to develop a good working relationship that is beneficial for both parties.
  2. Establish and agree the audit and reporting processes, ensuring they meet the requirements of the contract. Ensure these are adhered to by both parties.
  3. Hold a performance review as specified in the contract. The review should look at any issues and also where improvements can be made.
  4. Consider how the delivery of the service could be improved.
  5. A review of infrastructure, an assessment of changes in practices and technological advances are all aspects that should be considered as a part of the contract management programme. These will help inform decisions made about the delivery of the service and ensure it continues to achieve the outcomes sought.

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